Effective Date: December 17, 2025
This Notice of Privacy Practices describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Our Commitment to Your Privacy
Encore Home Health Services, LLC dba Encore Care ("Agency") is committed to maintaining the privacy of your protected health information (PHI). We are required by law to maintain the privacy of your PHI, provide you with this Notice of our legal duties and privacy practices, and abide by the terms of this Notice currently in effect.
How We May Use and Disclose Your Protected Health Information
For Treatment
We may use and disclose your PHI to provide, coordinate, or manage your health care services. For example, we may share your information with nurses, therapists, and other healthcare professionals involved in your care.
For Payment
We may use and disclose your PHI to obtain payment for services provided. For example, we may share information with your insurance company to verify eligibility, obtain authorization, or process claims.
For Health Care Operations
We may use and disclose your PHI for operational purposes. These uses are necessary for the Agency's operations and to ensure quality care. Examples include quality assessment, case management, and business planning.
Other Permitted Uses and Disclosures
As required by law
For public health activities
To report abuse, neglect, or domestic violence
For health oversight activities
For judicial and administrative proceedings
For law enforcement purposes
To coroners, medical examiners, and funeral directors
For organ, eye, or tissue donation
For research purposes with appropriate safeguards
To avert serious threats to health or safety
For specialized government functions
For workers' compensation
Your Rights Regarding Your Protected Health Information
Right to Access and Copy
You have the right to inspect and obtain a copy of your PHI maintained in a designated record set. Requests must be submitted in writing to our Privacy Official. We may charge a reasonable fee for copies.
Right to Amend
You have the right to request an amendment to your PHI if you believe it is incorrect or incomplete. Requests must be submitted in writing with a reason supporting your request.
Right to an Accounting of Disclosures
You have the right to request an accounting of certain disclosures of your PHI made by us.
Right to Request Restrictions
You have the right to request restrictions on certain uses and disclosures of your PHI. We are not required to agree to your request unless it relates to disclosures to a health plan for payment purposes regarding services you paid for in full out-of-pocket.
Right to Request Confidential Communications
You have the right to request that we communicate with you about medical matters in a certain way or at a certain location.
Right to a Paper Copy of This Notice
You have the right to receive a paper copy of this Notice upon request, even if you have agreed to receive it electronically.
Changes to This Notice
We reserve the right to change the terms of this Notice. Any changes will apply to all PHI we maintain. The revised Notice will be posted on our website and available upon request.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with our Privacy Official or with the Secretary of the Department of Health and Human Services. You will not be penalized for filing a complaint.
Contact Information
Privacy Official:
Phone: +1-800-395-9420
Email: info@encorecare.org
Address:
This Notice is effective as of the date indicated above and will remain in effect until revised.
